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Exchanges & Returns

 

At TiltedSole.com, we pride ourselves on delivering high-quality footwear, quickly and at a competitive price.  Despite that, there are times when an item just doesn't work-out.  We are here to help!  With an easy to understand Exchange and Returns policy, we try to ensure you always leave satisfied and eager to tell a friend about your experience.

Our general return policy is 30 days from day of receipt for regular priced items.

Exchanges or store credit only on sale items.

 

If you are looking to return or exchange, please download our PDF return form and fill it out.  See below for address to ship back to after requesting a return label.

Click here to download

 

Domestic Returns on Full Price Items

If for any reason, your shoes do not work out and we cannot help you locate alternative size or style, you are eligible for a free return label and a full-refund of your order cost, excluding initial shipping charges.  To be eligible for a return, your items must meet our below guidelines:

1) Items are returned in their original packaging (Do not use manufacturer box for shipping carton)

2) Items must be "as-new" condition and free of scuffs on the sole.

3) Your order was placed in the last 30 days


Sale and Discounted Items

Sale and blowout merchandise are not eligible for a refund.  Exchanges or store credit only.

 

Coupon Items


Coupon discounted items are eligible for exchange/refund.  Return shipping is to be paid by the customer. 


Please ship the item to:


Tilted Sole.com

1777 S. Vintage Avenue

Ontario, CA 91761.

 

 

 

Defective Items


Defective items are eligible for a full refund.  Initial shipping costs will also be refunded (for expedited shipping).  Damages must be reported within 3 days of receipt.  Anything after will be a case by case basis.


Refusal of Delivery


All refused shipments returned to TiltedSole.com are subject to a 20% restocking fee and are not eligible for a refund on shipping costs.

 

International Returns

For international shipping, return freight must be paid by the customer for all full priced items.  If you are not satisfied with your order, you can ship it back to us at

Tilted Sole.com

 

1777 S. Vintage Avenue

 

Ontario, CA 91761.