Standard Ground Shipping is FREE to the continental U.S
At TiltedSole.com, we like to make the buying process as easy as possible. We have found one of the ways to do this is to take the guessing out of the shipping. We offer an array of shipping methods for our Domestic and International customers including some free, some flat-rate and all of them at the lowest possible price.
Most orders are availabled at our warehouse and able to be shipped in 1-2 business days after the order is received. However, some items need to be ordered from an additional warehouse and can add an additional 2-3 days in processing. If we do not have your item available in our warehouse, we can have the item ordered from one of our 3 retail stores and have it shipped to you in 3-5 business days. Our daily shipping cutoff time is 10AM PST.
Out of Stock/Backordered
There are times where your order may not be available due to wear and tear, damaged shoes, or other and we may not be able to fill your order. If this unfortunate circumstance arises, you may take the following options:
1) Select an equal item of value or lesser (and we will refund the difference)
2) Wait for the item to be restocked (if applicable; not all shoes can be ordered from the manufacturer again)
3) Cancel your order and we will refund you immediately (3-4 business days for processing from your financial institution).
If we do not hear back from the customer within a week's time on an out of stock/cancelled, order, we will automatically void the authorization and refund the order.
We use FedEx Ground for all shipments bound for a US destination. For our friends in US Territories and our Service Men and Women overseas, we offer USPS as a low-cost option with flat-rate pricing. For Orders bound for the Hawaii or Alaska, we charge a flat-rate of $17 for FedEx Ground shipping.
|Method||FedEx Ground||FedEx 2-Day||
|Time||1-6 Business Days||2 Business Days*||3 Business Days*|
|Cost||FREE for orders over $50
An $8 flat rate shipping fee will apply to any orders under $50 for ther lower US 48 states.
*depends upon time of order and if pickup has not occured. If the order is received after 10AM PST, it will ship the next day.
|Method||USPS Priority||USPS Express|
|Time||7-10 Days||3-5 Days|
We mark all the countries we ship to on a map in the office. Help us add some new pins! TiltedSole.com has partnered with the USPS for all our international shipments to provide the lowest cost option possible. You pay what we pay....not a euro more. As we continue to grow our partnerships with our all of our couriers, we intend to continue passing on those future savings to you.
Package costs can be determined prior or during checkout.
Delivery times are not guaranteed and can be delayed by Customs Inspections.
Refused packages will be assessed a 20% restocking fee according to our Returns Policy.
All Duties/Taxes/Fees assessed by the destination country are the responsibility of the customer at point of delivery/pick-up.
For international shipping, return freight must be paid by the customer for all full priced items. Also, original shipping is non refundable as shipping as a service. You will b e refunded the full price of the item only. If you are not satisfied with your order, you can ship it back to us at
1777 S. Vintage Avenue Ontario, CA 91761.
Shipping to Ukraine/Partnering with MEEST
Ukraine customers! We have partnered with MEEST America to offer the best rates door to door for shipping directly to Ukraine, without all the hassle. We will have your package shipped through MEEST here in Glendale, CA.
With Meest, we charge by weight. For the first 8 lbs, we are able to ship to Ukraine for $45. For each additional pound after 10lbs- flat rate $60 and $3.50 for each pound. We are able to ship up to 15lbs.