Call Center Hours: Monday - Friday 8:30AM to 5:00 PM Pacific Standard Time.



2022 Holiday Schedule
Our Call Center will be closed:

Memorial Day May 30, 2022
Independence Day July 4, 2022
Labor Day September 5, 2022
Thanksgiving Day November 24, 2022

Our Call Center will be closing at 1:00 PM PST on:
Christmas Eve and New Years Eve

TiltedSole Statement

The well-being of our staff and consumers is our top priority so we have decided to minimize our customer service team as well as our warehouse operations to limit the spread of the Coronavirus (COVID-19).


We are taking additional steps in other facilities, including the option to work from home, staggered work schedules, social distancing and additional safety and cleaning steps to help protect and support our team.


As you all know our transportation partner has priority over our packages ensuring that any emergency package is delivered to emergency centers. This may cause a delay with your package reaching your ship to address.


Our Call center is working remotely, to help with the Coronavirus (COVID-19) situation. A response may take longer than usual, but rest assure that you will get a response to your inquiries.


Thank you for understanding and see you all soon once this clears up in the meantime stay safe!