The well-being of our staff and consumers is our top priority so we have decided to minimize our customer service team as well as our warehouse operations to limit the spread of the Coronavirus (COVID-19). This may cause a delay in processing and shipping your order.
We are taking additional steps in other facilities, including the option to work from home, staggered work schedules, social distancing and additional safety and cleaning steps to help protect and support our team.
As you all know our transportation partner has priority over our packages ensuring that any emergency package is delivered to emergency centers. This may cause a delay with your package reaching your ship to address.
Our Call center is only taking emails as form of communication with our customer service team, to help with the Coronavirus (COVID-19) situation. A response may take longer than usual, but rest assure that you will get a response to your inquiries.
Please be advised UPS/USPS is delaying pick up times due to local curfews. If you received a tracking confirmation email and its status has not yet updated please allow 24-48 additional hours to update.